Say goodbye to those routine trips to the bank. Wells Fargo Bank is testing a mobile app that allows customers to quickly and easily deposit a check from anywhere. You simply take a photo of the back and front of a check, and then follow the steps to submit the check for deposit. The check should be marked as deposited and can be destroyed after several days.
Sounds easy enough, but has the app been thoroughly tested? Testing for the banking app began in May in Washington and Arizona. From there, the team slowly released the app in more states for testing. According to Gordon Oliver of The Columbian, the test was carefully planned:
“Washington was selected as an early test site because of its combination of a large urban population with a strong technology presence, as well as a vast rural area where residents might have to travel great distances for banking services. The new service appeals to both populations, he said. ‘We thought Washington was a great (test) market,’ [Brian Pearce, a project development manager] said, adding that he doesn’t know how many Washingtonians are using the new service.”
Pearce and the rest of the project development team are smart to plan and test in different, carefully selected locations. However, the team needs to thoroughly monitor the testing process. The developers should be tracking how many people are using the service and regularly verifying that issues are bugs are being reported. A banking app, more than any other app, is at risk for security threats. Any risks and vulnerabilities must be reported prior to launch, because without proper test reporting the application cannot be improved.
Wells Fargo is not the only bank making the mobile app shift. Other banks launching mobile apps include Citi Bank, JP Morgan Chase, Bank of America and several others.
Have you used a banking mobile app? What was your experience like? We would love to hear from you in the comments section.